For most homes, we suggest the following professional cleaning schedule:

Upholstery & Sofas: Every 12–18 months
Carpets: Every 6–12 months
Area Rugs: Every 12–24 months, depending on usage

However, cleaning frequency should be adjusted based on your lifestyle and environment:

• Homes with children: Every 6–9 months for frequently used furniture and carpets

• Homes with pets: Every 4–6 months for areas your pets regularly use

• Allergy sufferers: Every 4–6 months to help reduce accumulated allergens

• Coastal properties: Every 9–12 months due to salt air and sand exposure

• High-traffic areas: Every 6 months for entryways and main living spaces

For vacation rentals and investment properties, we recommend professional cleaning between tenant turnovers or at least quarterly to maintain cleanliness, extend material life, and protect your investment.

Service times depend on the size, condition, and type of items being cleaned:

• Standard 3-seat sofa: Approximately 1–1.5 hours

• Sectional sofa: Approximately 2–3 hours, depending on size

• Living room set (sofa + two chairs): Around 2–3 hours

• Carpeted rooms: About 20–30 minutes per room

• Area rugs: 30–90 minutes, depending on size and condition

For full-home services, most projects are completed within 3–5 hours. During booking, our scheduling team will provide a more accurate estimate based on your home’s layout and specific cleaning needs.

Yes, we offer convenient “while-you’re-away” service options. Many clients choose to schedule their cleaning while they’re at work or running errands for added convenience.

To arrange unattended service:

• We’ll need secure access to your home (key, garage code, lockbox, etc.)

• Our bonded and insured technicians will complete all services with care and professionalism

• Your home will be properly secured upon completion

• You’ll receive before-and-after photos along with a detailed service summary

• Payment can be processed securely through our online portal

All of our technicians undergo thorough background checks and are fully trained in security protocols to ensure your home remains safe while you’re away.

To help us provide the most efficient and effective service, please take a few moments to prepare your space:

Upholstery & Sofa Cleaning

• Remove small items, decorative pillows, throws, and personal belongings

• Point out any spots or stains that need special attention

• Clear a pathway to the furniture being cleaned

• Move fragile or delicate items away from the work area

Carpet Cleaning

• Vacuum carpets before our arrival (we will also perform a pre-vacuum)

• Remove small furniture, toys, and loose items from the cleaning areas

• Secure pets away from service zones

• Identify heavy stains or high-traffic areas that need extra attention

General Preparation

• Ensure convenient parking for our service vehicle

• Provide access to a water source if needed

• Keep children and pets off freshly cleaned surfaces during drying

• Plan for any items you may need while carpets or upholstery are drying

Absolutely. We proudly stand behind our work with comprehensive service guarantees:

Satisfaction Guarantee
If you’re not completely satisfied with your cleaning results, simply contact us within 72 hours of your appointment. We will return to re-clean any areas of concern at no additional charge. This guarantee applies to all upholstery, sofa, and carpet cleaning services.

Spot Return Guarantee
If a stain we successfully removed reappears within 30 days, we will return to treat it again at no cost. This applies only to spots addressed during the original service (not new stains).

Fabric & Carpet Protection Guarantee
When you select our premium fabric or carpet protection treatment, we guarantee improved stain resistance and easier maintenance. If a treated surface develops a stain that cannot be removed using the recommended care methods, we will return to professionally treat it at no charge within six months of application.

Drying times vary based on fabric type, thickness, humidity levels, and airflow in your home.

• Carpets: Typically dry within 8–12 hours. In humid conditions or heavily cleaned areas, drying may take up to 24 hours.

• Upholstery & Sofas: Usually require 6–12 hours to dry, depending on fabric and cushion density.

• Area Rugs: Drying can take 12–24 hours depending on size, fiber type, and cleaning method.

To help speed up the drying process, we recommend:

• Keeping good airflow in the room (fans or HVAC running)

• Opening windows when weather permits

• Avoiding heavy foot traffic until fully dry

Our professional equipment removes the majority of moisture during cleaning, but allowing proper drying time ensures the best long-term results and prevents re-soiling.